Refund Policy

Effective Date: [May 22, 2025]

At Breezoa, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition

  • The item is returned with its original packaging

  • You have proof of purchase (order number or receipt)

Note: Some items (such as swimwear, underwear, and beauty products) may not be eligible for return due to hygiene reasons.

2. How to Initiate a Return

To start a return, please contact us at support@breezoa.com with:

  • Your order number

  • The reason for return

  • Photos of the product (if applicable)

Returns must be approved by our support team before being sent back. Unauthorized returns may not be processed.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a product defect or shipping error. We recommend using a trackable shipping method.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@breezoa.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or credit card statement

  • Contact your bank or credit card company (processing may take time)

  • If still unresolved, contact us at support@breezoa.com

Questions?

We're here to help! Contact us anytime at:
📧 support@breezoa.com